We look forward to working with corporates to promote a mentally healthy and friendly working environment. Provide diversified and comprehensive mental health-related training courses for employees at different levels, and assist enterprises to establish a positive, healthy and efficient working culture.
Improve work efficiency and productivity by improving employees' psychological resilience and ability to cope with stress, while improving employees' job satisfaction and quality of life.
Workplace Stress Management
Course Introduction:
This course aims to help participants learn and master the basic concepts and techniques of stress management, so as to improve their ability to cope with stress and challenges in work and life. Classes will cover the causes and effects of stress, strategies and techniques for managing stress, and how to develop positive psychological and behavioral habits for coping with stress.
Course content:
Definition, causes and effects of stress
Basic concepts and strategies for stress management
How to Recognize and Assess Your Stress Level
How to cope with and manage stress, including physical, emotional and cognitive coping strategies
How to develop positive psychological and behavioral habits for coping with stress
Customer Service Skills
Course Introduction:
This course is designed to help participants learn and master the techniques and strategies for successfully delivering customer service in order to improve their customer service capabilities and satisfaction. The course will cover fundamental concepts and skills in customer service, including situational analysis, effective communication, problem solving and customer relationship management.
Course content:
Definition, purpose and impact of customer service
Situational analysis and identification skills of customer needs
Effective communication and listening skills
problem solving and decision making skills
Improving Techniques for Customer Relationship Management and Satisfaction
Communication Skills
Course Introduction
This course is designed to help participants learn and master effective communication skills to improve their communication skills and interpersonal relationships at work and in daily life. The course will cover basic concepts and skills of communication, including verbal and non-verbal communication, listening skills, situational analysis and problem solving.
Course content:
Definition, causes and effects of communication
Verbal and nonverbal communication skills and principles
Listening skills and problem solving skills
How to analyze the situation and adapt to the communication style
How to Apply Communication Skills to Build Great Relationships
Crisis Response and Conflict Management
Course Introduction:
Crisis refers to a state of physical and mental confusion caused by a person's normal life being disrupted by unexpected events, such as emotional agitation, loss of control of behavior, attempts to hurt others or self-harm, suicide attempts, etc. When facing a crisis, we need to know the wisdom of emergency response, stay calm in the face of crisis, and make good use of crisis knowledge and intervention methods to guide relevant people out of the chaotic state, resolve the crisis, and avoid disasters and accidents.
This course aims to help participants learn and master the skills and strategies of crisis response and conflict management, so as to improve their ability to deal with emergencies and crises and challenges in life. The course will cover the theory and practice of crisis response and conflict management, as well as how to establish positive psychological and behavioral habits for coping with crises and conflicts.
Course content:
Definition, causes and effects of crisis response and conflict management
Basic concepts and strategies for crisis response and conflict management, including risk assessment and response plan development
How to identify and assess crisis and conflict levels
How to cope with and mitigate crises and conflicts, including psychological and behavioral coping strategies
How to establish positive psychological and behavioral habits for coping with crises and conflicts
Public Speaking Skills
Course Introduction:
This course is designed to help participants learn and master the skills and strategies for successful public speaking in order to improve their speaking ability and self-confidence. The course will start with the basic concepts and skills of speaking, including the purpose of speaking, the structure of the speech and the preparation of the content, etc., and then delve into the expression and communication skills of speech, including language, voice, body language and visual effects, etc.
Course content:
Definition, purpose and impact of public speaking
Speech structure and content preparation skills
Presentation skills in speech, voice, body language and visuals
How to deal with the stress and challenges of public speaking
How to Assess and Improve Your Presentation Skills
Design Thinking
Course Introduction:
This course aims to help participants learn and master the methods and tools of design thinking to solve complex problems and innovate products. The course will start with the basic concepts and principles of design thinking, and explore the process, methods, tools and applications of design thinking in depth.
Course content:
Definition, Purpose and Impact of Design Thinking
Design thinking process and methodology
Application of Design Thinking to Innovation and Problem Solving